Terms of Service

Last updated: July 8, 2026

These Terms of Service ("Terms") govern your access to and use of www.eoneindustry.com and any related services provided by Eone Industry ("Eone Industry", "we", "us", or "our"). By visiting our website, submitting an inquiry, requesting a quote, requesting samples, placing an order, or otherwise using our services, you agree to these Terms.

Business Use of This Website

Eone Industry supplies B2B fencing, gates, hardware, architectural metalwork, custom project products, and related industrial products. Our website is intended for business buyers, contractors, distributors, importers, project owners, and other commercial users.

Product Information and Custom Orders

Product photos, specifications, drawings, dimensions, colors, finishes, materials, descriptions, and other information on this website are provided for general reference. Because many products are custom, project-based, made to order, cut to size, powder coated, fabricated, branded, packed, or shipped according to customer specifications, final product details must be confirmed in writing before production or shipment.

We may update, modify, improve, discontinue, or replace products, materials, finishes, specifications, packaging, and product descriptions at any time. Minor variations in color, finish, dimensions, packaging, or manufacturing tolerance may occur, especially for custom or project-based products.

Quotes and RFQ Process

Submitting an RFQ, sample request, contact form, or product inquiry does not create a binding order. Quotations are based on the information provided by the customer, including product type, specifications, quantity, drawings, finish, packaging, shipping address, delivery terms, and other project requirements.

Unless otherwise stated in writing, quotations are not final offers and may change based on confirmed specifications, material costs, labor costs, exchange rates, shipping rates, duties, taxes, lead time, or other order requirements. A quotation becomes binding only when Eone Industry confirms the order in writing and any required deposit, payment, or purchase order is accepted.

Customer Responsibilities

You are responsible for providing accurate and complete project information, including measurements, drawings, specifications, quantities, colors, finishes, installation requirements, delivery address, customs requirements, and any applicable standards or codes. Eone Industry is not responsible for errors, delays, additional costs, or product issues caused by incorrect or incomplete information provided by the customer.

Orders, Deposits, and Payment

Order terms, pricing, payment schedule, deposits, balance payment, production lead time, shipping method, and delivery terms will be confirmed in writing for each order. For custom or made-to-order products, production may not begin until required information, drawings, approvals, and payments have been received.

Unless otherwise agreed in writing, all prices are quoted in U.S. dollars. Bank fees, transaction fees, duties, taxes, customs charges, storage charges, destination charges, and other third-party costs may be the responsibility of the customer depending on the agreed order terms.

Samples

Samples may be provided to help customers review material, finish, dimensions, workmanship, or product suitability before placing a bulk order. Sample availability, sample cost, shipping cost, and delivery time may vary by product and destination.

Production Lead Time and Delivery

Production and delivery times are estimates unless expressly confirmed in writing. Lead times may be affected by product complexity, drawing approval, material availability, factory schedule, inspection, packaging, freight availability, customs clearance, weather, port congestion, carrier delays, or other factors outside our direct control.

Risk of loss, shipping responsibility, customs responsibility, and delivery responsibility depend on the agreed trade terms or written order confirmation. Customers are responsible for providing accurate delivery information and for receiving goods in a timely manner.

Inspection and Claims

Please inspect products, packaging, quantity, and visible condition promptly upon delivery. If products are damaged, defective, missing, or different from confirmed order specifications, contact us within seven (7) calendar days after delivery with photos, videos, packaging photos, order information, and a clear description of the issue.

Returns, Refunds, and Exchanges

Returns, refunds, exchanges, replacements, and quality claims are governed by our Return and Refund Policy. Because many products are custom, made to order, project-specific, cut to size, fabricated, powder coated, or otherwise customized, return and refund eligibility depends on product type, order status, and the cause of the issue.

Website Account, Forms, and Communications

You agree not to submit false, misleading, unlawful, abusive, infringing, or harmful information through our website. You also agree not to interfere with the operation, security, or availability of the website, or attempt to access systems, data, or accounts without authorization.

By submitting an inquiry, RFQ, sample request, form, or email, you authorize Eone Industry to contact you regarding your request, project, order, products, services, or related business communications.

Intellectual Property

All website content, including text, images, graphics, product photos, product descriptions, logos, designs, layouts, and other materials, is owned by Eone Industry or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without written permission.

If you provide drawings, artwork, logos, designs, specifications, or other materials to Eone Industry, you represent that you have the right to provide and use those materials.

Third-Party Links and Services

Our website may include links to third-party websites, platforms, payment services, shipping providers, analytics tools, or other services. We are not responsible for the content, policies, security, availability, or practices of third-party websites or services.

Disclaimer of Warranties

The website and its content are provided for general information and business inquiry purposes. To the fullest extent permitted by law, Eone Industry does not guarantee that the website will be uninterrupted, error-free, secure, or always available. Product suitability for a specific project, installation, code requirement, or end use must be confirmed by the customer and, where appropriate, by qualified professionals.

Limitation of Liability

To the fullest extent permitted by law, Eone Industry will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, project delay, business interruption, loss of data, or replacement costs.

Where liability cannot be excluded, Eone Industry's total liability will be limited to the amount paid by the customer for the specific product or order giving rise to the claim, unless otherwise required by applicable law or agreed in writing.

Force Majeure

Eone Industry will not be responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, war, labor disputes, supply shortages, factory disruption, transportation delays, port congestion, customs delays, government actions, epidemics, power outages, or other force majeure events.

Compliance and Import Requirements

Customers are responsible for understanding and complying with applicable laws, import requirements, building codes, safety standards, installation requirements, customs rules, taxes, duties, permits, and local regulations in the destination country or project location unless otherwise agreed in writing.

Governing Law

Unless otherwise agreed in a separate written contract, these Terms and any related disputes will be governed by the laws of Hong Kong, without regard to conflict of law principles. If a separate written contract, invoice, or purchase agreement specifies different governing law or dispute resolution terms, that written agreement will control for that order.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the website after updates means you accept the revised Terms.

Contact Information

If you have questions about these Terms, please contact us:

Eone Industry
4606, HNA Center
Qingdao, Shandong 266071, China

Email: services@eoneindustry.com
Website: https://www.eoneindustry.com