Privacy policy

Privacy Policy

Last updated: July 8, 2026

This Privacy Policy explains how Eone Industry ("Eone Industry", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit www.eoneindustry.com, contact us, request a quote, request samples, submit a form, or otherwise interact with our website and services.

Eone Industry supplies B2B fencing, gates, hardware, architectural metalwork, custom project products, and related industrial products. Our website is intended for business buyers, contractors, distributors, importers, project owners, and other commercial users.

Information We Collect

  • Contact information: name, company name, email address, phone number, billing address, shipping address, and country or region.
  • Business inquiry information: products requested, quantities, dimensions, drawings, specifications, project notes, sample requests, RFQ details, messages, and attachments you submit to us.
  • Order and transaction information: order details, invoice details, payment status, shipping information, tax or customs information, and related customer service records.
  • Device and usage information: IP address, browser type, device type, operating system, time zone, pages viewed, referral pages, search terms, clicks, and interactions with our website.
  • Marketing and analytics information: cookie identifiers, advertising identifiers, campaign source, website activity, and similar online identifiers used to understand website performance and advertising effectiveness.

How We Use Information

  • To respond to inquiries, RFQs, sample requests, and customer service requests;
  • To prepare quotations, product recommendations, project proposals, invoices, and order documents;
  • To process orders, arrange production, shipping, delivery, customs support, and after-sales service;
  • To verify product specifications, drawings, dimensions, quantities, packaging, and delivery requirements;
  • To improve our website, products, customer service, marketing, and business operations;
  • To measure website traffic, advertising performance, and customer interest in our products;
  • To detect, prevent, and address fraud, security incidents, unauthorized activity, or technical issues;
  • To comply with legal, tax, accounting, customs, trade, and regulatory requirements.

Cookies, Analytics, and Advertising

Our website uses cookies, pixels, tags, and similar technologies to operate the website, remember cart or session information, understand website traffic, and measure advertising performance.

We use Shopify to operate our online store. Shopify may collect and process information necessary to provide storefront, checkout, payment, security, analytics, and related ecommerce services.

We use Google Analytics and related Google services to understand how visitors use our website and to measure marketing performance. Google may process information such as pages visited, device information, approximate location, and interactions with our website. You can learn more about how Google uses information from sites and apps that use Google services at https://policies.google.com/technologies/partner-sites. You can also use the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

We may also use Google Ads, Google Merchant Center, Google & YouTube, and similar advertising or measurement tools to show, measure, or improve product listings and advertisements.

You can usually control cookies through your browser settings. Blocking cookies may affect website functionality, including forms, cart features, checkout, saved preferences, or analytics accuracy.

How We Share Information

We do not sell personal information for money. We may share personal information with service providers and business partners when necessary for the purposes described in this Privacy Policy, including:

  • Shopify and related ecommerce service providers;
  • Payment processors, banks, accounting providers, and invoice or tax service providers;
  • Freight forwarders, carriers, customs brokers, warehouse partners, and delivery service providers;
  • Google Analytics, Google Ads, Google Merchant Center, Google & YouTube, and similar analytics or advertising platforms;
  • Email, form, CRM, customer service, and business communication tools;
  • Lawyers, accountants, consultants, auditors, insurers, and compliance advisors where needed;
  • Regulators, courts, law enforcement, customs authorities, or other parties when required by law.

International Transfers

Eone Industry works with customers, suppliers, service providers, and logistics partners in multiple countries. Your information may be processed or stored in countries or regions different from where you are located, including the United States, China, and other locations where our service providers or business partners operate.

Data Retention

We keep personal information only as long as reasonably necessary for customer service, order records, accounting, tax, customs, legal, warranty, dispute resolution, fraud prevention, and business recordkeeping purposes.

Your Choices and Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also have the right to object to certain processing, opt out of certain marketing communications, or request a copy of your information.

To exercise privacy rights or make a privacy request, contact us at services@eoneindustry.com. We may need to verify your identity or request additional information before completing your request.

California and Other U.S. State Privacy Rights

If you are a resident of California or another U.S. state with applicable privacy rights, you may have additional rights regarding your personal information. These may include the right to know what information is collected, used, disclosed, sold, or shared; the right to request deletion or correction; and the right to opt out of certain sale, sharing, or targeted advertising activities where applicable.

We do not knowingly sell personal information for money. Some analytics or advertising cookies may be considered "sharing" or "targeted advertising" under certain privacy laws. You may contact us at services@eoneindustry.com to make an opt-out request.

Children's Privacy

Our website and services are intended for business and commercial users. They are not intended for children under 16 years old. We do not knowingly collect personal information from children.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, internet transmission, email, or electronic storage system can be guaranteed to be completely secure.

Third-Party Links

Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Eone Industry
4606, HNA Center
Qingdao, Shandong 266071, China

Email: services@eoneindustry.com
Website: https://www.eoneindustry.com