Return & Exchange Policy

Return Policy – Within 7 Days of Delivery

If you are not satisfied with the products received, you may request a return within seven (7) calendar days from the date of delivery. This applies to all standard B2B orders.

Conditions for Return:

• Returns must be shipped to our warehouse in China, arranged by the customer.All return-related costs, including shipping and customs, are the responsibility of the customer.
• Refunds will be processed once the returned items are received in their original condition and the correct quantity.

Returns Due to Manufacturer Defects:

If the return is due to a product defect or quality issue, Eone Industry will:

• Arrange pickup via our nearest logistics partner, typically within 7 days;
• Cover all return shipping costs;
• Issue a full refund upon inspection and confirmation of the returned goods.

Exchange Policy – Within 30 Days of Delivery

We offer product exchanges for different specifications within thirty (30) calendar days of delivery.

Conditions for Exchange:

• Customers must arrange and pay for the return shipment to our warehouse in China.
• Replacement products will be shipped only after the original items are received and verified.
• All logistics costs for both directions are the responsibility of the customer.

Exchanges Due to Quality Issues:

If the exchange is due to a manufacturing defect, please provide supporting documentation (e.g., photos or videos). Our internal quality team will:

• Review the issue within 2 business days;
• Upon confirmation, arrange shipment of replacement products.
• Coordinate pickup of defective items at our expense.

Quality Assurance & Free Sample Program

As a professional manufacturer, we understand the importance of product accuracy and delivery reliability in international B2B supply chains.

Our QA/QC team closely monitors every order to ensure compliance with specifications and quality standards.

If you have concerns about product dimensions or features, we encourage you to request samples before placing a bulk order. For registered business clients, sample requests are free of charge and help ensure confidence in your purchase.

Contact Our After-Sales Support Team

For any questions regarding returns, exchanges, or product quality, please contact your sales representative or reach out to our support team:

Email: services@eoneindustry.com

We are committed to providing timely responses and professional solutions tailored to your business needs.